Local, remote and web-based managed services to augment your business services.
Our skilled technicians will manage your Wordpress website for you. By taking this service you can focus on running your business whilst we take care of the website changes to existing content* for you.
The service covers you for up to 1 hours' worth of changes per month. Anything above this would be charged at our ad-hoc service rate.
* Any new services (such as new pages, plugins, etc) that would otherwise incur a billable fee are charged separately. The technician would let you know in advance to allow you to confirm the additional charge prior to any work commencing.
Our skilled technicians will manage your Wordpress website for you. By taking this service you can focus on running your business whilst we take care of the website changes to existing content* for you.
The service covers you for up to 2 hours' worth of changes per month. Anything above this would be charged at our ad-hoc service rate.
* Any new services (such as new pages, plugins, etc) that would otherwise incur a billable fee are charged separately. The technician would let you know in advance to allow you to confirm the additional charge prior to any work commencing.
Our skilled technicians will manage your Wordpress website for you. By taking this service you can focus on running your business whilst we take care of the website changes to existing content* for you.
The service covers you for up to 5 hours' worth of changes per month. Anything above this would be charged at our ad-hoc service rate.
* Any new services (such as new pages, plugins, etc) that would otherwise incur a billable fee are charged separately. The technician would let you know in advance to allow you to confirm the additional charge prior to any work commencing.
Our skilled technicians will manage your Wordpress website for you. By taking this service you can focus on running your business whilst we take care of the website changes to existing content* for you. Apart from the reactive change you request of us, our team would also keep your Wordpress website and it's plugins up to date to make sure it's working as well as it needs to.
Our support team would additionally monitor your website externally using specialised monitoring tools to ensure that it's online and performing well.
The service covers you for up to 8 hours' worth of changes per month. Anything above this would be charged at our ad-hoc service rate.
* Any new services (such as new pages, plugins, etc) that would otherwise incur a billable fee are charged separately. The technician would let you know in advance to allow you to confirm the additional charge prior to any work commencing.
- Assistance with your computer software
- Application installation and configuration
- Email troubleshooting
- Advanced support for Office 365 products and services
- Teams telephony changes and configuration
- Proactive maintenance and updates of end-user computers
- 24x7x365 coverage (excluding Australian scheduled public holidays)
- It's important to have someone you can rely on when you need a hand. Our Complex Helpdesk is a great start for you on this journey. The service* provides you with a remote IT help desk to call on and get help when and where you need it. The service includes
- Mac / PC / iOS / Android - Supported Operating Environment
- Team Viewer - Remote Support Tools Used
- This service is only available to BaseHost customers using any of our other services. The services is charged per user per month. If an investigation yields a result that is deemed to be hardware related or you are using unsupported software, we will advise you on what course of action to take but we may not be able to resolve the matter for you. * Please note
- Assistance with your computer software
- Application installation and configuration
- Email troubleshooting
- Advanced support for Office 365 products and services
- Teams telephony changes and configuration
- Proactive maintenance and updates of end-user computers
- 24x7x365 coverage (excluding Australian scheduled public holidays)
- Dedicated 1300 number for Priority Support
- Inbound SMS ticket support
- It's important to have someone you can rely on when you need a hand. Our Complex Helpdesk is a great start for you on this journey. The service* provides you with a remote IT help desk to call on and get help when and where you need it. The service includes
- Mac / PC / iOS / Android - Supported Operating Environment
- Team Viewer - Remote Support Tools Used
- This service is only available to BaseHost customers using any of our other services. The services is charged per user per month. If an investigation yields a result that is deemed to be hardware related or you are using unsupported software, we will advise you on what course of action to take but we may not be able to resolve the matter for you. * Please note
With mail being such a critical part of most small business operations along with the added complexity of business contacts, calendars, notes etc, you want to make sure you get it right when you decide to move.
This Email Migration service has our technicians migrate your email for you*. Whilst we provide information to clients about how to migrate their mail to Office365, not everyone wants to go through that process alone - this service takes that complexity our of your hands and lets us do it for you.
* This services is charged per mailbox being migrated.
Getting access to OneDrive/SharePoint is a fantastic feature that gives you access to your files from anywhere on any compatible device. However most users don't properly migrate their data across once they have the feature available to them.
We offer a managed service that ensures all of your files are brought across to OneDrive/SharePoint properly for you.
* This services is charged per users files being migrated.
An SSL Certificate is super important to protect the content and interactions on your website. Whilst we provide some guidance around installing and managing these, not every client is comfortable with doing this type of work. Our SSL Certificate Installation allows our technicians to complete* the SSL certificate request and installation service for you.
* This service is charged per certificate you wish to purchase.
Moving your Wordpress site can seem like an impossible task if you're not a technical person. Guess what? It's not that hard if you know what you're doing. Whilst we provide some guidance to our clients, if you want someone else to deal with it, our technicians can do it for you!
* This service is charged per WordPress website you wish to move.
- Driver configuration and updates
- Maintenance management and support with third party vendors
- Printix driver re-mapping and updates
- This service allows us to provide configuration management and support of a printer within a clients' environment. The service includes
- A large printer is considered a large multi-function printer used as a primary or central office printer. Note
Moving your Wordpress site can seem like an impossible task if you're not a technical person. Guess what? It's not that hard if you know what you're doing. Whilst we provide some guidance to our clients, if you want someone else to deal with it, our technicians can do it for you!
* This service is charged per WordPress website you wish to move.
- Driver configuration and updates
- Maintenance management and support with third party vendors
- Printix driver re-mapping and updates
- This service allows us to provide configuration management and support of a printer within a clients' environment. The service includes
- A small printer is considered a small desktop printer or small consumer or business multi-function device. Note
- Device uptime monitoring (All network devices)
- Device performance monitoring (All network devices)
- Device updates and configuration changes (All network devices)
- Link failover monitoring (Routers)
- Threat analysis and monitoring (Firewalls)
- Configuration changes (All network devices)
- This service allows us to provide configuration management and support of a Unifi network controller within a clients' environment. The service includes
- Device uptime monitoring (All network devices)
- Device performance monitoring (All network devices)
- Device updates and configuration changes (All network devices)
- Link failover monitoring (Routers)
- Threat analysis and monitoring (Firewalls)
- Configuration changes (All network devices)
- This service allows us to provide configuration management and support of a Unifi Router/Firewall within a clients' environment. The service includes
- Device uptime monitoring (All network devices)
- Device performance monitoring (All network devices)
- Device updates and configuration changes (All network devices)
- Link failover monitoring (Routers)
- Threat analysis and monitoring (Firewalls)
- Configuration changes (All network devices)
- This service allows us to provide configuration management and support of a Unifi Managed Switch within a clients' environment. The service includes
- Device uptime monitoring (All network devices)
- Device performance monitoring (All network devices)
- Device updates and configuration changes (All network devices)
- Link failover monitoring (Routers)
- Threat analysis and monitoring (Firewalls)
- Configuration changes (All network devices)
- This service allows us to provide configuration management and support of a Unifi Managed Access Point within a clients' environment. The service includes
This service allows us to implement your website in the stackpath CDN for performance improvements.
